Grab my Dubsado affiliate code here.
Relationships are the core of the personalized art that I sell. My client’s experience in working with me is as important to me as the artwork that I create for them. My business is built around serving one person at a time and creating a unique, one-on-one experience that celebrates their story. I wasn’t doing that well if I was spending my studio time digging in my email trying to figure out if their flowers in their art were supposed to be blue or red, or if they had a deadline for their art.
I use Dubsado to manage all my commissions. Here's why:
On November 1, 2018, I was managing all my client projects on a board on Trello. An order came in; I added it to the board. A mock up was approved, and I moved it to my “to paint” list. An order shipped, and I moved it to my “in transit” list. I had a week in October when a new project came in everyday. I couldn’t believe my order volume.
I sell fine art. I can’t finish a project in a single day. One client decided that she wanted two paintings when I had only painted one. She did give me an idea that she wanted multiples - and I had missed it.
I missed getting a client’s order on my board and they emailed me a week later asking about their mock-up. I couldn’t remember who was a client from Etsy, who came from my website, and what prices I had quoted everyone at the start of their pieces. I couldn’t remember how they preferred that I contact them - email, Etsy message, phone? Overwhelmed and disorganized, I missed deadlines and followed up with almost no one. I reached my breaking point in the final push of the holiday season.
I sell a thing that is a discretionary purchase. I know that no one really needs the items that I sell like they might need pet food or office supplies. Keeping that in my mind makes me work so much harder to make sure that my process is a joy and a celebration for my clients. Dubsado helps me organize my client’s needs so I can put more energy into making their art beautiful and unique.
Think Dubsado might be help you manage your creative business? It took me just 3 days to decide that it was perfect for me. Use my Dubsado affiliate code Jamie or click here to test it out for your small business.